The reality of the institutional performance of colleges of education in Palestinian universities in the light of the Six Sigma principles

Dr. Mahmoud Abdul Majeed Assaf

Nada Jamal Al-Hur

Palestinian Ministry of Educatio – College of Education / Al-Azhar University

Abstract:

The study aimed to identify the estimated grades of the reality of the institutional performance of the faculties of education in the Palestinian universities in Gaza governorates in the light of the principles of Six Sigma. To achieve this, the researchers used the descriptive / analytical approach by applying a questionnaire consisting of (71) items distributed over (6) areas: (commitment and support of senior management, continuous improvement of processes, human resources development, quality of relationships and systems, quality of academic life, evaluation and follow-up) All faculty members in the faculties of education. There were 218 members selected from the comprehensive survey method, of whom 171 were recovered. The results showed that the degree of appreciation of the respondents to this reality was high at a relative weight (76.3%). The field of (senior management commitment and support) came first, and the field of (continuous improvement of operations) ranked last.

Keywords: Institutional Performance, Palestinian Universities, Six Sigma.

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