Employing perceived equity of educational service recovery systems to improve an organization’s reputation An exploratory study of the opinions of a sample of faculty members and students in private colleges in the Middle Euphrates provinces in Iraq

Employing perceived equity of educational service recovery systems to improve an organization’s reputation

An exploratory study of the opinions of a sample of faculty members and students in private colleges in the Middle Euphrates provinces in Iraq

Researcher: Zainab Sultan Judeh 1   Prof. Dr. Hussein Falah Ward 2

1, 2 Department of Business Administration, College of Administration and Economics, University of Al-Qadisiyah, Iraq

Abstract:

The main objective of the study is to diagnose the nature of the relationship and influence between the perceived justice of educational services recovery systems and improving the reputation of the organization. From the main objective, several objectives emerged. Two main hypotheses were formulated from which sub-hypotheses were subjected to statistical tests. The research community was represented by the private universities/colleges in Iraq. The research sample was represented by the private universities/colleges in the central Euphrates provinces, and the questionnaire was the main tool where the statistical analysis (255) questionnaires for university professors related to the perceived justice variable of educational services recovery systems and the organization’s reputation were distributed to students) and in order to process the data, many statistical methods were used, most notably (the arithmetic mean, standard deviation, and the simple correlation coefficient. A number of research consultations to be the limits of the study problem, as follows:

1. Does the management of the university / college in question have a future vision of the extent to which perceived justice will reflect on improving the reputation of the organization?
2. Can the perceived fairness of education recovery systems lead to the best results in improving the reputation of the organization?
3. What is the nature of the correlation and effect between the perceived justice of educational services recovery systems and improving the organization’s reputation in the surveyed organizations?

The study was also built on a hypothetical scheme based on the foundations of the study problem.

In testing its scheme, it was taken into account the use of a number of statistical methods that facilitated access to the study’s positions. The study reached a set of conclusions, the most important of which is that workers realize the perceived justice of educational services recovery systems with their various dimensions in the workplace. To the stability of their mental health and the lack of intention to leave the organization.

Keywords: (perceived justice, educational services recovery systems, improving the organization’s reputation).

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